輔導(dǎo)技巧(2)-提問(開放式)
Speaker Notes – Page 24 (輔導(dǎo)技巧(2) – 提問(開放式) Ask, don’t tell It is the questions that focuses the attention and increases the awareness, not much the more limited command. Awareness and responsibility are raised better by asking than by telling. Function of questions Questions are most commonly asked in order to elicit information. The answer given by the coachee frequently indicate to the coach the line to follow with subsequent questions. While at the same time enabling him to monitor whether the coachee is following a productive track, or one that is in line with the purpose or company objectives. Focus on detail Questions should begin broad and increasingly focus on detail. The demand for more detail maintains the focus and the interest of the performer. eg. Looking at a square foot of carpet, after observing the pile, colour, pattern, perhaps a spot or a stain, the carpet will hold little further interest fpr the observer and his attention will be to wander to more interesting things. The coach needs to probe deeper or for more detail to keep the coachee involved and to bring into his consciousness those oftern partially obscured factors that may be important. Area of interest Paradoxically it may be valuable for the coach to focus upon any aspect that the coachee appears to be avoiding. So as not to break the trust and responsibility of coachee. Blind Spots Open Questions Open question requires descriptive answers promote awareness Closed questions are too absolute for accuracy, and Yes and No answers close the door on the exploration of further detail. Open questions are much more effective for generating AWARENESS and RESPONSIBILITY in coaching process. 明確性提問:請你把ｘｘ的使用方法說明一下。 相關(guān)性提問:對兩件事間的聯(lián)系性進(jìn)行提問(ｅｇ．今天發(fā)生的事對公司的聲譽(yù)有何影響 ?) 激勵(lì)性提問:其他三個(gè)部門都把任務(wù)做好，你們認(rèn)為什樣。 征求意襍性提問:你認(rèn)為本月?劃有無需要修改。 證實(shí)性提問:證實(shí)、明確事實(shí)。 Interrogative Words What, When, where, who, whom, how much, how many – raise awareness and responsibility Why and how discouraged since it often implies criticism and evokes defensiveness. Why – what are the reasons How – what are the steps From “Broad to Detail” , maintain focus and interest
輔導(dǎo)技巧(2)-提問(開放式)