根本原因分析與解決問(wèn)題方法（中英文）

RCA & Problem Solving
根本原因分析與解決問(wèn)題方法
Pay Off學(xué)習(xí)目標(biāo)：
What are problems？問(wèn)題是什么？
How problems are communicated: CREI statement我們?nèi)绾?a href="http://m.fanshiren.cn/neixun/retrieval/129_0_0_0_0_0_0_0_1.html" target="_blank" style="color:#333;text-decoration: none;">表達(dá)問(wèn)題：CREI陳述
Types of problems and problem solving methods問(wèn)題的種類與問(wèn)題解決方法
Process View of problems問(wèn)題的過(guò)程視圖
Isolating problems to their process of origin; establishing context for Root Cause Analysis將問(wèn)題本身與問(wèn)題源頭隔離開(kāi)；建立適用于RCA的環(huán)境
Levels of Root Cause investigation根本原因調(diào)查中的各個(gè)不同等級(jí)
Data collection/analysis tools to apply at each level of Root Cause investigation根本原因調(diào)查的每個(gè)不同等級(jí)所需的數(shù)據(jù)收集/分析工具
Confirming root causes before applying solutions先確認(rèn)根本原因，再應(yīng)用解決方法
Three possible solutions to each root cause針對(duì)每個(gè)根本原因，給出三個(gè)可能的解決方法
Getting the most out of Root Cause Analysis investigations最大限度發(fā)掘RCA調(diào)查的潛力
Building up RCA & problem solving team culture
建立RCA和解決問(wèn)題的團(tuán)隊(duì)文化
Targeted Learners培訓(xùn)對(duì)象：——All levels of managers企業(yè)各層級(jí)人員
Training Duration & Methods培訓(xùn)時(shí)間與方式：
時(shí)間：1Day
方式：Lecture, practice, role play, discussion & sharing, videos講授、習(xí)練、角色扮演、討論與分享、錄像觀摩等
Contents培訓(xùn)內(nèi)容：
Contents培訓(xùn)內(nèi)容
Part I: Confront the Problems第一部分：直面問(wèn)題
Visual Definition of Problem對(duì)問(wèn)題的形象化定義
Where do “gaps” arise?這些“鴻溝”經(jīng)常在什么情況下出現(xiàn)？
Communication of Problems如何表達(dá)問(wèn)題—CREI Problem Statement問(wèn)題陳述CREI
Utilizing CREI Format應(yīng)用CREI模板
Define Your Problems定義工作中的問(wèn)題
Part II: Problem Categories and Problem Solving Approaches第二部分：?jiǎn)栴}的分類與問(wèn)題解決方法
Types of Problems問(wèn)題的類型
“Just Do It” Issues“只管去解決”的問(wèn)題
Troubleshooting故障排除
“Dig Deeper” Issues“需要深挖的”問(wèn)題
Steps in Disciplined Problem Solving嚴(yán)謹(jǐn)?shù)膯?wèn)題解決方案步驟
Problem Type Considerations針對(duì)問(wèn)題類型的考量
A Note about Fire-fighting! 救火小貼士！
Prioritize Problems確定問(wèn)題的優(yōu)先次序
How You Classify Your Problems將工作問(wèn)題分類
Part III: Process View of Problems第三部分：?jiǎn)栴}的過(guò)程視圖
The Secret to Solving Problems問(wèn)題解決的秘訣
Components of Process流程的組成部分
What are the Process Factors? 流程因素都有哪些？
Process View 流程視圖
Main Functions of Problem Solving問(wèn)題解決的主要職能
Getting to the Process of Origin了解流程溯源
Process Mapping Process 流程圖
Is/Is Not Analysis是/否分析法
Use Data to determine 使用數(shù)據(jù)確定
Applying Is/Is Not Analysis應(yīng)用是/否分析法
Components of Problem’s Operational Definition問(wèn)題的可行性定義的組成部分
Draft Your PS Mapping Process畫(huà)出解決問(wèn)題流程圖
Part IV: Root Cause Analysis第四部分：根本原因分析法
A Root Cause is. . . 根本原因是……
4 Levels of Root Cause根本原因的4個(gè)級(jí)別
Dig! How Deep?深挖！多深？
Problem Solving Goals問(wèn)題解決目標(biāo)
Root Cause Analysis根本原因分析
Process Cause vs. System Cause流程原因 vs. 系統(tǒng)原因
Process Root Cause Analysis流程根本原因分析
Root Cause Analysis Levels根本原因分析等級(jí)
Control Barrier Analysis(Defect/Detection Root Cause)控制措施障礙分析（缺陷/檢測(cè)根本原因）
Control Barrier Analysis Worksheet控制措施障礙分析工作表
Results of Control Barrier Analysis控制措施障礙分析的結(jié)果
Direct Process Cause直接流程原因
Cause & Effect Diagram原因&影響圖表
Fishbone Diagram魚(yú)骨圖
Fishbone Process魚(yú)骨流程
Direct Process Root Cause Investigation Plan & Results直接流程根本原因調(diào)查計(jì)劃&結(jié)果
Problem Understanding Tools幫助了解問(wèn)題的工具—Task Analysis Worksheet任務(wù)分析工作表—Change Analysis Worksheet變化分析工作表
Actual Root Cause實(shí)際根本原因
Five Why Analysis五個(gè)為什么分析法
Test Potential Root Causes檢測(cè)潛在的根本原因
Root Cause Analysis Plan根本原因分析計(jì)劃
System Causes系統(tǒng)原因
Problem Solutions問(wèn)題的解決方案
Part V: Plan, Implement & Verify Solutions第五部分：計(jì)劃、執(zhí)行 & 核查解決方案
Implementing Solutions執(zhí)行解決方案
Plan, Implement & Verify Solutions計(jì)劃、執(zhí)行 & 核查解決方案
Other Opportunities其他可能性
Failure Modes & Effects Analysis失效模式與影響分析
Setting Your PS plan設(shè)置解決問(wèn)題計(jì)劃
Part VI: Setting RCA & Problem Solving Team Culture
第六部分：建立RCA和解決問(wèn)題的團(tuán)隊(duì)文化
Management’s Role管理層的角色
Problem Solving Culture解決問(wèn)題的文化
Setting Your PS Team Culture建立自己的解決問(wèn)題團(tuán)隊(duì)文化

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